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REFUND POLICY

REFUND POLICY

At HISA, we strive to provide our valued delgates with the best experience when it comes to our conferences. We understand, however, that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.

Refund Eligibility:

All the refunds shall be approved in the form of credit vouchers only, it can be used for our future conferences or events only.

The refund policy for each category is different and stated as follows:

Fully Funded/Partial Funded Delegates:

The registration fee for these categories are non-refundable or non-transferable.

Self Funded Delegates:

  • The delegate who have paid “Full Registration Fee” to register in this category are only eligible for the cash refunds.
  • If the delegate has paid the “Discounted Registration Fee” for participating in any of the HISA events, they are non-refundable/non-transferable.
  • The delegates who have paid their registration fee(s), can get a HISA Credit Voucher to use it for our future conference only upon satisfying following conditions:
  • The delegate has paid the entire conference fee, not in the form of installments.
  • The delegate has made the request for HISA credit voucher through an email, 45 days prior to the conference day first.

HISA Credit Voucher / HCV:

To obtain your HCV, you’ll have to email our team.
HISA credit voucher will only be valid for 1 year after the date of its issuance.
HISA credit voucher will only be valid to use it for HISA events only.
If the delegate has only paid first installment of the full conference fee, HISA Credit Voucher Policy cannot be applied & 100% of the first installment will be retained as cancellation fee.

Those delegates who have made the request for HISA credit voucher through an email, 30 days prior to the conference day first, they will be charged 50% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.

Those delegates who have made the request for HISA credit voucher through an email, 15 days prior to the conference day first, they will be charged 75% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.

Those delegates who have made the request for HISA credit voucher through an email, in less than 15 days prior to the conference day first, they will be charged 100% of the paid amount as cancellation fee & they will be considered as no-show.

Refund Process:

Refund Request Submission: To request a refund, please send an email to registration@headwayinstitute.org with the subject line: “Refund Request – [Conference Name]”. Please include the following information in your email:

– Full Name
– Order Number
– Reason for Refund Request
– Supporting Documentation (if applicable)

HISA Credit Voucher Terms and Conditions:

Redemption Period: Credit Vouchers will be valid for a period of 1 year from the date of issue.

Non-Transferable: Credit Vouchers are non-transferable and can only be used by the original recipient.

No Cash Value: Credit Vouchers have no cash value and cannot be redeemed for cash.

Partial Redemption: If the value of the Credit Voucher exceeds the cost of the conference registration, the remaining balance will be carried forward for future use.

Usage Limitation: Credit Vouchers can only be used for conference registrations organized by HISA.

Special Circumstances:

Force Majeure: In cases of force majeure events (e.g., natural disasters, acts of terrorism, unforeseen circumstances), HISA reserves the right to review refund requests on a case-by-case basis.

Contact Information:

For any questions or concerns regarding our refund policy, please contact us.

Please note that HISA reserves the right to amend this policy at any time. Any changes will be communicated via our official website.

By making a conference registration through HISA, you acknowledge and agree to the terms of this refund policy.

Thank you for your understanding and cooperation.

Travel Reimbursement Policy for Fully Funded delegates:

  • Upon completion of an event, the Fully-Funded delegates who attended the event will be provided a form to fill out with some basic questions and their bank account details. After receiving those details, reimbursements will be made, and it can take 4-8 weeks.

Invitation Only Category:

The registration fee paid for getting the invitation letter is non-refundable and non-transferable. Getting visa is sole responsibility of the delegate. Institute will only provide an invitation letter for visa assistance.