Refund Policy

At HISA, we strive to provide our valued delegates with the best experience when it comes to our conferences. We understand, however, that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.

Refund Eligibility:

All refunds shall be issued in the form of HISA Credit Vouchers (HCV) only. These vouchers can be used exclusively for our future conferences or events.

The refund policy varies by registration category as outlined below:

1. Fully Funded / Partial Funded Delegates

The registration fee for these categories is non-refundable and non-transferable.

2. Self Funded Delegates

A. Delegates with Full Registration Fee

Delegates who have paid the Full Registration Fee are eligible for cash refunds in accordance with the cancellation policy outlined below.

B. Delegates with Discounted Registration Fee

Delegates who have paid a Discounted Registration Fee are not eligible for cash refunds or transfer of registration.
However, they may request a HISA Credit Voucher (HCV), subject to the terms below.

HISA Credit Voucher (HCV) Terms for Discounted Registration Fee

Request Process

Delegates must request their HCV via email to the official HISA team at registration@headwayinstitute.org.

Validity

HISA Credit Vouchers are valid for 1 year from the date of issuance.

Usage

HCVs may only be used toward future HISA conferences or events.

Non-Transferable

HCVs are non-transferable and non-refundable.
They hold no cash value and cannot be redeemed for money.

Partial Redemption

If the value of the HCV exceeds the cost of future registration, the remaining balance can be used later (within the validity period).

Cancellation and Credit Voucher Conditions (For Discounted Registration Fee)

Time of Request Before Conference	Cancellation Fee	Refund Type
≥ 45 days	No cancellation fee	100% of paid amount refunded as HCV
30 – 44 days	50% of paid amount	Remaining 50% refunded as HCV
15 – 29 days	75% of paid amount	Remaining 25% refunded as HCV
< 15 days	100% of paid amount	No refund; considered a no-show

Refund Process

To request a refund or credit voucher, please email registration@headwayinstitute.org with the subject line: “Refund Request – [Conference Name]”

Include the following information:

Full Name
Order Number
Reason for Refund Request
Supporting Documentation (if applicable)

Special Circumstances

In cases of force majeure (e.g., natural disasters, terrorism, or other unforeseen events), HISA reserves the right to review refund requests on a case-by-case basis.

Travel Reimbursement Policy for Fully Funded Delegates

Upon event completion, fully-funded delegates who attended will receive a form to submit their bank details. Reimbursements may take 4–8 weeks after submission.

Invitation Only Category

The registration fee paid to obtain an invitation letter is non-refundable and non-transferable. Obtaining a visa is the sole responsibility of the delegate. HISA will only provide an invitation letter for visa assistance.

Policy Updates

HISA reserves the right to amend this refund policy at any time. Any changes will be communicated through our official website.

By registering for a conference through HISA, you acknowledge and agree to the terms of this Refund Policy.

Thank you for your understanding and cooperation.

REFUND POLICY