TERMS & CONDITIONS, PRIVACY & REFUND POLICY

Headway Institute of Strategic Alliance values our visitors’ and partners’ personal information and understands the need for security and trust regarding this information. The Headway Institute of Strategic Alliance (hereinafter referred to as “HISA,” “we,” “our,” or “us”) provides this privacy policy which describes the types of information we may collect from you or that you may provide when you visit the HISA website located at www.headwayinstitute.org, subscribe to our mailing list, or partner up with HISA, and our practices for collecting, using, protecting and disclosing that information. HISA may work with selected third parties to provide certain features on the Website such as social sharing functions. This privacy policy does not govern any information you choose to provide directly to such third parties. Such third parties have their own privacy policies that govern how they may collect, use, and disclose the information that you provide.

INFORMATION COLLECTION & USE

When using our site, you may voluntarily provide “personal information” that identifies you as an individual, including your name and contact information. We may use the personal information that you provide for our operational purposes, including the activities described below, but HISA never shares or sells individual information. We may also use the information that you provide to contact you with offers or items that may interest you. When you choose to provide us with personal information, we may combine it with other information about you that we receive from third parties.

REFUND POLICY

At HISA, we strive to provide our valued delgates with the best experience when it comes to our conferences. We understand, however, that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.

Refund Eligibility:

All the refunds shall be approved in the form of credit vouchers only, it can be used for our future conferences or events only.

The refund policy for each category is different and stated as follows:

Fully Funded/Partial Funded Delegates:

The registration fee for these categories are non-refundable or non-transferable.

Self Funded Delegates:

  • The delegate who have paid “Full Registration Fee” to register in this category are only eligible for the cash refunds.
  • If the delegate has paid the “Discounted Registration Fee” for participating in any of the HISA events, they are non-refundable/non-transferable.
  • The delegates who have paid their registration fee(s), can get a HISA Credit Voucher to use it for our future conference only upon satisfying following conditions:
  • The delegate has paid the entire conference fee, not in the form of installments.
  • The delegate has made the request for HISA credit voucher through an email, 45 days prior to the conference day first.

HISA Credit Voucher / HCV:

To obtain your HCV, you’ll have to email our team.
HISA credit voucher will only be valid for 1 year after the date of its issuance.
HISA credit voucher will only be valid to use it for HISA events only.
If the delegate has only paid first installment of the full conference fee, HISA Credit Voucher Policy cannot be applied & 100% of the first installment will be retained as cancellation fee.

Those delegates who have made the request for HISA credit voucher through an email, 30 days prior to the conference day first, they will be charged 50% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.

Those delegates who have made the request for HISA credit voucher through an email, 15 days prior to the conference day first, they will be charged 75% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.

Those delegates who have made the request for HISA credit voucher through an email, in less than 15 days prior to the conference day first, they will be charged 100% of the paid amount as cancellation fee & they will be considered as no-show.

Refund Process:

Refund Request Submission: To request a refund, please send an email to refunds@headwayinstitute.org with the subject line: “Refund Request – [Conference Name]”. Please include the following information in your email:

– Full Name
– Order Number
– Reason for Refund Request
– Supporting Documentation (if applicable)

HISA Credit Voucher Terms and Conditions:

Redemption Period: Credit Vouchers will be valid for a period of 1 year from the date of issue.

Non-Transferable: Credit Vouchers are non-transferable and can only be used by the original recipient.

No Cash Value: Credit Vouchers have no cash value and cannot be redeemed for cash.

Partial Redemption: If the value of the Credit Voucher exceeds the cost of the conference registration, the remaining balance will be carried forward for future use.

Usage Limitation: Credit Vouchers can only be used for conference registrations organized by HISA.

Special Circumstances:

Force Majeure: In cases of force majeure events (e.g., natural disasters, acts of terrorism, unforeseen circumstances), HISA reserves the right to review refund requests on a case-by-case basis.

Contact Information:

For any questions or concerns regarding our refund policy, please contact us.

Please note that HISA reserves the right to amend this policy at any time. Any changes will be communicated via our official website.

By making a conference registration through HISA, you acknowledge and agree to the terms of this refund policy.

Thank you for your understanding and cooperation.

Travel Reimbursement Policy for Fully Funded delegates:

  • Upon completion of an event, the Fully-Funded delegates who attended the event will be provided a form to fill out with some basic questions and their bank account details. After receiving those details, reimbursements will be made, and it can take 4-8 weeks.

Invitation Only Category:

The registration fee paid for getting the invitation letter is non-refundable. Since registering under the Invitation Only category allows applicants to get a Visa Assistance/Invitation Letter for that particular event.

AUTOMATICALLY-COLLECTED DATA

We and our service providers may use various technologies to collect data automatically about your use of our Website. We use this automatically-collected data for our operational purposes such as to administer and improve the site. We also use these technologies to personalize your experience with HISA. The technologies that we use may include, for example:

  • Log Files, which may collect information such as Internet protocol (IP) addresses, browser type, geographic location, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
  • Persistent and session cookies.
  • Flash cookies (or local stored objects), which are not managed by the same browser settings as are used for browser cookies.
  • Web beacons, which may be embedded in our Website or used in HTML-based emails and newsletters to help measure the effectiveness of our electronic communications. If you would prefer to receive newsletters that do not contain such technologies, you can request text-only newsletters.

Your browser may offer tools to reject or delete cookies. If you reject cookies on your browser, you may still use our site, but your ability to use some areas of our site may be limited. Even if you set your browser to reject cookies, we may continue to collect data automatically through other technologies.

HISA may use service providers, such as Google Analytics, that may use cookies to collect information about your online activities. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www/google.com/intl/en/policies/privacy/partners/

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that we may have collected or received personal information from a child under 13, please contact us at info@headwayinstitute.org to request deletion of that information.
 

COMMUNICATIONS FROM THE WEBSITE AND YOUR CHOICES

If you provide your contact information, including by subscribing to our mailing list or asking to receive other materials, we will use your email address to send the requested materials. We may also send emails notifying you of other newsletters and materials that may be of interest to you. If you make a donation through the Website, we may contact you for our fundraising and development purposes using the email address that you provide.

Choice/Opt-out

Newsletters and Promotional Communications: We provide you the opportunity to opt out of receiving newsletters and promotional email communications from us. If you no longer wish to receive electronic newsletters and/or promotional communications, you may opt out of receiving these communications by following the instructions included in each newsletter or communication. After you opt out, we may continue to send invitations to donate to HISA unless you opt out separately from donation invitations as described in the paragraph below.

Donations: HISA may use your personal information to invite you to donate to us. If you prefer not to receive such correspondence, you can opt out by emailing info@headwayinstitute.org (Please note that opting out of donation emails will not affect your other HISA subscriptions, as each subscription is handled individually).

INFORMATION SHARING AND DISCLOSURE

Aggregate Information

At times, we share aggregated demographic information about our user base with selected thirdparty partners. We may also share de-identified information in our discretion. This aggregated or de-identified information does not identify individual users.

Visitor’s & Partner’s Personal Information

We may disclose visitor or partner personal information that we collect in the following ways:

  • To our subsidiaries and affiliates.
  • To contractors, agents, or service providers that we use to support our business and provide our services, in which case we make reasonable efforts to ensure that they are bound by contractual obligations to keep personal information confidential and use or share it only for the purposes for which we disclose it to them.
  • For any other purpose disclosed by us when you provide the information or with your consent.

As required by law; when we believe that disclosure is necessary to protect our rights, property, or safety of HISA, our customers or others; and/or to comply with a judicial proceeding, court order or legal process served on the HISA.

LINKS TO OTHER SITES

This website contains links to other sites that are not owned or controlled by HISA. We are not responsible for the privacy practices or the content of such other sites.
 

CORRECTING OR UPDATING PERSONAL INFORMATION

You may ask to correct, update or deactivate your personal information within our communications systems by emailing us at info@headwayinstitute.org. If you are a partner and would like to correct, update, or deactivate your personal information in our partner database, please also contact us by emailing info@headwayinstitute.org.
 

SECURITY

The security of your personal information is important to us. HISA uses commercially reasonable safeguards to help protect the security of your personal information
 

CHANGES IN THIS PRIVACY STATEMENT

We may periodically modify this privacy statement without further notice to you. It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified on the page. Please revisit this page to check for any changes.
 

CONTACT US

If you have any questions or suggestions regarding our privacy policy or our information practices, please contact us at: info@headwayinstitute.org +1 (586) 284-6558