Headway Institute of Strategic Alliance values our visitors’ and partners’ personal information and understands the need for security and trust regarding this information. The Headway Institute of Strategic Alliance (hereinafter referred to as “HISA,” “we,” “our,” or “us”) provides this privacy policy which describes the types of information we may collect from you or that you may provide when you visit the HISA website located at www.headwayinstitute.org, subscribe to our mailing list, or partner up with HISA, and our practices for collecting, using, protecting and disclosing that information. HISA may work with selected third parties to provide certain features on the Website such as social sharing functions. This privacy policy does not govern any information you choose to provide directly to such third parties. Such third parties have their own privacy policies that govern how they may collect, use, and disclose the information that you provide.
At HISA, we strive to provide our valued delgates with the best experience when it comes to our conferences. We understand, however, that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.
All the refunds shall be approved in the form of credit vouchers only, it can be used for our future conferences or events only.
The refund policy for each category is different and stated as follows:
The registration fee for these categories are non-refundable or non-transferable.
To obtain your HCV, you’ll have to email our team.
HISA credit voucher will only be valid for 1 year after the date of its issuance.
HISA credit voucher will only be valid to use it for HISA events only.
If the delegate has only paid first installment of the full conference fee, HISA Credit Voucher Policy cannot be applied & 100% of the first installment will be retained as cancellation fee.
Those delegates who have made the request for HISA credit voucher through an email, 30 days prior to the conference day first, they will be charged 50% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.
Those delegates who have made the request for HISA credit voucher through an email, 15 days prior to the conference day first, they will be charged 75% of the paid amount as cancellation fee, and remaining amount will be refunded to them in the form of HCV only.
Those delegates who have made the request for HISA credit voucher through an email, in less than 15 days prior to the conference day first, they will be charged 100% of the paid amount as cancellation fee & they will be considered as no-show.
Refund Request Submission: To request a refund, please send an email to refunds@headwayinstitute.org with the subject line: “Refund Request – [Conference Name]”. Please include the following information in your email:
– Full Name
– Order Number
– Reason for Refund Request
– Supporting Documentation (if applicable)
Redemption Period: Credit Vouchers will be valid for a period of 1 year from the date of issue.
Non-Transferable: Credit Vouchers are non-transferable and can only be used by the original recipient.
No Cash Value: Credit Vouchers have no cash value and cannot be redeemed for cash.
Partial Redemption: If the value of the Credit Voucher exceeds the cost of the conference registration, the remaining balance will be carried forward for future use.
Usage Limitation: Credit Vouchers can only be used for conference registrations organized by HISA.
Special Circumstances:
Force Majeure: In cases of force majeure events (e.g., natural disasters, acts of terrorism, unforeseen circumstances), HISA reserves the right to review refund requests on a case-by-case basis.
Contact Information:
For any questions or concerns regarding our refund policy, please contact us.
Please note that HISA reserves the right to amend this policy at any time. Any changes will be communicated via our official website.
By making a conference registration through HISA, you acknowledge and agree to the terms of this refund policy.
Thank you for your understanding and cooperation.
We and our service providers may use various technologies to collect data automatically about your use of our Website. We use this automatically-collected data for our operational purposes such as to administer and improve the site. We also use these technologies to personalize your experience with HISA. The technologies that we use may include, for example:
Your browser may offer tools to reject or delete cookies. If you reject cookies on your browser, you may still use our site, but your ability to use some areas of our site may be limited. Even if you set your browser to reject cookies, we may continue to collect data automatically through other technologies.
HISA may use service providers, such as Google Analytics, that may use cookies to collect information about your online activities. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www/google.com/intl/en/policies/privacy/partners/
If you provide your contact information, including by subscribing to our mailing list or asking to receive other materials, we will use your email address to send the requested materials. We may also send emails notifying you of other newsletters and materials that may be of interest to you. If you make a donation through the Website, we may contact you for our fundraising and development purposes using the email address that you provide.
Choice/Opt-out
Newsletters and Promotional Communications: We provide you the opportunity to opt out of receiving newsletters and promotional email communications from us. If you no longer wish to receive electronic newsletters and/or promotional communications, you may opt out of receiving these communications by following the instructions included in each newsletter or communication. After you opt out, we may continue to send invitations to donate to HISA unless you opt out separately from donation invitations as described in the paragraph below.
Donations: HISA may use your personal information to invite you to donate to us. If you prefer not to receive such correspondence, you can opt out by emailing info@headwayinstitute.org (Please note that opting out of donation emails will not affect your other HISA subscriptions, as each subscription is handled individually).
Aggregate Information
At times, we share aggregated demographic information about our user base with selected thirdparty partners. We may also share de-identified information in our discretion. This aggregated or de-identified information does not identify individual users.
Visitor’s & Partner’s Personal Information
We may disclose visitor or partner personal information that we collect in the following ways:
As required by law; when we believe that disclosure is necessary to protect our rights, property, or safety of HISA, our customers or others; and/or to comply with a judicial proceeding, court order or legal process served on the HISA.
If you have any questions or suggestions regarding our privacy policy or our information practices, please contact us at: info@headwayinstitute.org +1 (586) 284-6558
